Returns for Exchange of Products:
Returns are only possible for Exchange towards a new product of the same price in case the original product is defective.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return for exchange.
Products when returned, will be substituted with a similar product of the same price.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Some of the non-returnable items:
Gift cards
Scratched Items/ Damaged Items/Opened Items
To complete your return, we require a send us back the purchased goods.
There are certain situations where only return for exchange is not granted (if applicable)
Products show obvious signs of use
Products that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Refunds are not applicable on Discounted products.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
The refund receipt time is 15-30 working days, depending on the issuing bank.
In Case of Manufacturing Defect product amount will be refunded to you by UnaTatex.
Refunds are only possible if the product is lost during courier process and the user has not received the same.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a period 30 days.
Please note that Rs 200 will be charged towards Handling of Returns
Exchange (if applicable)
Exchange of products is possible subject to the original item being defective.
Cancellation Policy
You can cancel your purchase any time before shipping. However once the item is shipped it cannot be cancelled.